Staying safe
People are targeted with fake claims and tracing offers. Whoever contacts you, these checks protect you.
• Anyone who asks you to pay or sign before you have read a written agreement
• Requests for your banking PIN, password or one-time PIN
• Pressure to decide today, or threats that you will lose the money
• A caller who will not tell you who they are, or which record they matched
• A request to send documents through a social media chat
• The FSCA runs a free search for unclaimed retirement benefits. You can phone the FSCA on 0800 203 722
• The Master of the High Court publishes a list of unclaimed Guardian's Fund beneficiaries at justice.gov.za/master. Claiming from the Fund is free
• You can always contact the institution directly and ask whether a claim exists in your name
• Do not call back the number that contacted you. Phone us on +27 62 820 4454 from this website and ask us to confirm your case reference
• Ask us who we are and which record you were matched to. We will tell you, and you can check it with the institution yourself
• Take your time. We never ask you to decide on the same day
Stop, do not pay anything, and phone us on +27 62 820 4454 if the contact claimed to be us. Report scams to the South African Police Service and to your bank.
These are the official places to check a claim for free. We are not connected to them.